Frequently asked questions

Is your caravan park pet friendly?

We offer Pet Friendly Sites and Cabins, subject to availability and blackout dates may apply. To book your pet-friendly stay call or email park reception.

Are dump points provided at caravan parks?

There is a central dump point located inside the park instead of individual sites.

How close is the caravan park to the town centre?

Soldiers Point is a 5 minute drive, Salamander Bay Shopping Centre is a 7 minute drive and Nelson Bay is 15 minutes

Do you have caravan sites as well as cabins?

We have a variety of caravan and camping sites to suit a wide range of caravans and tents.

What type of cabins do you have?

We have a variety of family style cabins sleeping up to 6 people.

What size caravans and motorhomes can you accommodate?

We have sites large enough to comfortably fit vans up to 27 feet as well as camper trailers. Call the property to check your rig’s suitability.

Do you have room for big rigs and motorhomes?

We sure do! Always check with park for site availability and suitability

What size sites do you have?

We have a variety of caravan and camping sites, always call the property check your rigs suitability.

Do you have sites that fit camper trailers?

Yes, but make sure you book in advance.

What type of amenities do you offer?

We have a state of the art amenity block with individual bathrooms and heated flooring, as well as a fully equipped laundry with washers and dryers.

Do you have washing machines and dryers for guest use?


How much is it to use your washing machine/dryer?

Washing is $5 per load; dryer $1 (10 minutes)

Do you have ensuite facilities for caravan and camping?

We sure do! We have excellent modern ensuite facilities for both caravans and tents

What is the minimum reservation period?

Depending upon the time of year you are looking to stay, minimum stays may be required (particulary during school holidays or peak seasons). It is best to check the booking conditions once you have decided on your exact dates to ensure you are provided with accurate information.

What are your park opening hours?

9am -5pm during winter, 8am-6pm during summer

Do you have BBQ facilities?

Yes, we have 3 seperate BBQ areas.

Is there a charge to use your BBQ facilities?

We do not charge for the use of BBQ’s.

Do you have a camp kitchen?

We have full camp kitchen facilities including stove top, BBQ’s, fridge and microwave. Guests should bring along their own cooking gear and utensils.

Do you allow children to ride bikes, scooter, rip sticks and roller blades?

Of course we do, but they will need to complete a Riders License and have a rider’s wristband on at all times.

How far are you from the beach?

We are positioned just across the road from Wanda Beach, there’s a jetty for fishing and it’s a beautiful spot for a swim

How far are you from the river?

We are all about the beach! If you’re looking for a spot on the river Ingenia Holidays BIG4 Soldiers Point probably isn’t the right destination!

If staying in a cabin do we need to bring our own linen?

No, we provide bath towels and all linen for beds.

Do I need to book before I arrive?

You should always book in advance to avoid disappointment; you can also snag yourself some great deals by booking in advance!

What are your tariffs?

Our tariffs vary throughout the year, you can get some great deals on breaks away during the quieter months, whilst during the peak summer months you are looking at higher rates.

What facilities do you have for children?

There are loads of activities for the kids at Ingenia Holidays BIG4 Ingenia Holidays Soldiers Point! We have a fabulous swimming pool with slide and water play, an indoor heated pool with water play, two half-size Tennis Courts, a bike track, jump pad, playground areas, littlies (under 5) ball play centre, Kids club activities (check for session times and availability) as well as regular night-time movies.

What is access like to the property?

We are easy to find on Soldiers Point Road, just next door to Soldiers Point Bowling Club!

Where are you located?

122 Soldiers Point Road, Soldiers Point

What is there to do in the surrounding areas?

There are so many activities to do in Port Stephens! There are loads of water activities such as jet skiing, parasailing, jet boat tours, kayaking and stand-up paddle boarding! Hire a boat, go on a whale or dolphin Cruise or catch a ferry to the beautiful Tea Gardens. For those looking for a little adventure you can try your hand at horse riding or go carting, take a Quad bike tour, camel ride or how about a mountain bike adventure! Sand boarding is a huge attraction in Port Stephens and an experience that should not be missed! There’s also ten pin bowling, Toboggan Parks, the Shark and Ray Centre, Oakvale Farm (Petting zoo), Murray’s Brewery, Tomaree Aquatic Centre, the Surf School at One Mile Beach, Barramundi Farm, Fighter World, Golfing, 4WD tag a long tours.

Do you have internet access?

We do have free WIFI internet available at the property. However due to our location, we tend to find the reception is quite poor. We recommend bringing a good book instead!

Do you have a shop onsite?

We do not have a shop onsite however you can purchase emergency supplies, ice creams, drinks and lollies from reception

Do you have a restaurant onsite?


Do you have a kiosk onsite?


What time is check-in?

Check-in is from 2pm.

What time is check-out?

Check-out is before 10am.

Do you allow late arrivals?

If you intend to check-in after hours please contact during office hours to arrange entry.

What is your cancellation policy?

Our cancellation policy can vary depending upon the time of year you book and rate you book. It is best to confirm this at the time of your reservation or check on the terms and conditions page for a general policy.

What if I have a complaint?

Tell us! A positive guest experience is what we are about! If we can do anything to make your stay more enjoyable please let us know!

What other Holiday Parks do you own?

Ingenia Holidays is an ever expanding portfolio of properties spread through costal and regional NSW and South East Queensland. Check the parks list on the main toolbar to see exactly where our parks are located.

Do you have annual vans?

We sure do and our annual holiday guests love it!

Do you offer permanent housing?

We do not offer permanent housing at Ingenia Holidays BIG4 Soldiers Point

Do you have a pool?

We have a fabulous Indoor Heated pool with water play, as well as an outdoor pool with slide and water play

Do you have a jumping Cushion?

Yes – we have two jump pads

What is your late check-in procedure?

If you intend to check-in after hours please contact the park during office hours to arrange entry.

What if I need assistance out of hours?

We have an onsite park caretaker, contact details for the caretaker on duty can be found next to the front door of Reception.

Is there onsite management or caretaker?

We have a caretaker onsite who is happy to help should you require emergency assistance after hours.

What credit cards do you accept?

Visa and MasterCard

Are you a member of one of the park chains?

Yes, we are a BIG4 Holiday park